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ISO 9001:2008: Preventive action 8.5.3

Preventive action should be considered as a proactive undertaking. For example, if we anticipate a potential problem and take action to eliminate the causes and prevent the occurrence of that problem, this is considered to be preventive action.

Develop a procedure to control preventive actions in order to prevent potential non-conformities from occurring by:

  1. Reporting potential non-conformities using the forms provided
  2. Investigating the causes
  3. Determining their potential effects
  4. Determining whether action is necessary
  5. Developing and implementing suitable responses to eliminate the causes
  6. Recording the results of preventive actions
  7. Verifying and documenting the effectiveness of preventive actions

Looking for ISO 9001 mandatory procedure templates? Our quality manual template provides a great foundation for establishing, implementing and documenting the six mandatory procedures that are required by the standard.