Management system guidance
Quality management principles
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Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.
How are the quality management principles relevant?
The principles provide long-term key benefits
The seven quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.
Businesses should establish a culture that promotes the utilization of the quality management principles to enhance improvement by focusing on customer satisfaction and conformance to requirements by prompting the principles' long-term key benefits.
How to apply the quality management principles
Apply the principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:
Quality management principle
Related ISO 9001 requirements
|Customer focus||Meeting customer requirements and exceeding expectations||4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 7.4, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 9.1, 9.3, 10.1|
|Leadership||Establishing strategic direction and operational purpose||4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 6.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1, 9.3, 10.1|
|Engagement of people||Training, knowledge, competence, and empowerment||5.1, 5.2, 5.3, 7.1, 7.2, 7.3, 7.4, 7.5, 8.1|
|Process approach||Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs||4.3, 4.4, 5.1, 5.3, 6.1, 7.1, 8.1, 9.2, 9.3, 10.1|
|Improvement||Innovation, opportunities, root cause analysis, and ability to react to change||4.1, 4.2, 4.3, 4.4, 6.3, 8.7, 10.1, 10.2, 10.3|
|Evidence‐based decision making||Data analysis, process performance assessment, and risk-based thinking||4.1, 4.2, 4.4, 6.1, 6.2, 7.1.5, 7.2, 7.4, 8.2, 8.3, 8.4, 9.1, 9.2, 9.3, 10.1, 10.3|
|Relationship management||Maintaining relationships with intertested and providers in the supply chain||4.1, 4.2, 4.3, 5.2, 7.4, 8.2, 8.3, 8.4, 9.1|
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