Frequently asked questions

ISO (from the Greek word isos meaning "equal") is a network of 156 national standards bodies, based in Geneva, Switzerland. In English, ISO stands for the International Standardization Organization.

ISO is a non-governmental organization: its members are not delegations of national governments. Consequently, ISO is able to act as a bridge between the requirements of business and the needs of consumers and users. Many of its member bodies are part of the governmental structure of their own countries, while other members are rooted in the private sector.

The 2015 revision features a concept called the process approach, you can read more about it here. This means that you should consider how the inputs and outputs of your key processes flow from one activity to the next, what sub-processes might exist within that and how the support processes link in.

The Registrar (certification body) is the 3rd party who will assess your management system, and issue a certificate if it meets the requirements of ISO 9001:2015. In choosing a Registrar you should consider industry experience, geographic coverage, price and service level offered. Read more here.

The key is to find a Registrar who can meet your requirements. Get information on potential UK certification bodies, please visit UKAS. NOTE: Accreditation Bodies audit and 'accredit' the Certification Bodies who audit and 'certify' you.

A pre-assessment audit by your registrar normally takes place about 6 weeks before Registration (at extra cost). The purpose of the pre-assessment is to identify areas where you may not be operating to the standard. This allows you to correct any areas of concern before assessment (registration).

The latest and current quality management principles (QMPs), stated in ISO 9000:2015, are intended to provide the foundation by which any organization can continually improve its performance.

You can learn to apply the latest quality management principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle.

Over 50,000 small businesses and globally recognized brands have relied on our audit checklists, guidance, procedures and manual templates to provide a path to improve, collaborate, enhance their operations. See our client list and who's using our templates.

Our range of ISO management system templates encompasses the requirements of the individual quality, environmental, and health and safety management system standards while providing a path to quickly develop the knowledge and processes required for successful implementation.

Our ready-to-use templates eliminate starting from scratch, saving 6-12 months on the overall implementation and certification process. Most organizations can implement their management system within and get certified in 12-18 months following our implementation methodology.

All packages include unlimited email support. We're here to help solve technical issues, provide guidance, advise customers on customizing the templates, and to answer any questions about implementation.

We do not provide consultancy or certification services. We have grown from a small project started over 20 years ago by a group of like-minded, industry-based quality managers and audit professionals. Our mission is to share our collective expertise and to inspire confidence that businesses can implement the standards' requirements, without using a costly consultant.

Our customers really value our management system template's in-depth content; with lots of useful examples and practical information that helps satisfy the standards and make your job easier! You can read some of our customer reviews here.

By writing the ISO management system templates to align with the concepts, guidelines, and terminology provided by ISO 9000:2015 fundamentals, ISO 9004:2018 achieving sustained success, and ISO 19011:2018 auditing guidelines, we ensure our ISO templates deliver clear and concise, workable operating practices; that provide long-term value for money!

Using ISO 10013:2021 - guidance for documented information as a basis, the management system procedures are structured and formatted to provide employees and process owners with detailed step-by-step instructions that follow the sequence of the flow of each process, using descriptive text, turtle diagrams, process maps, and tables.

Download free management system templates for a range of standards including ISO 9001 quality, ISO 14001 environmental, ISO 13485 medical device quality, ISO 45001 health and safety, ISO 22000 food safety, AS9100D aerospace quality, and IATF 16949 automotive quality to give a head start.

ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the management system knowledge you need. Access multiple guidance interpretations, across different departments and offices, ideal for employees working remotely!

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