Product and service provision

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ISO 9001:2008: Preservation of product 7.5.5

The auditor will expect to see that adequate measures are taken to protect/preserve product during internal processing and delivery to the intended destination. The preservation process must include the following:

As a note, preservation, packaging and other product specific handling methods may be an output of the product design process.

Identification – this is relative to 7.5.3 Identification and Traceability however for preservation of product it is a requirement and not ‘as applicable’. The auditor will expect to see that all products are clearly identified

Handling – the auditor will verify that suitable handling methods are implemented throughout the processes. This may include bulk handing using moving equipment or physical contact where handling may influence product conformity

Packaging – the auditor will expect to see that methods have been established for packaging the product to preserve its integrity

Storage – the auditor will expect to see that product is stored in a manner to safe guard product

Protection – the auditor will verify that appropriate measures are in place to protect product. This may vary widely depending on the product