Structure and authority
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ISO 9001:2008: Responsibility and authority 5.5.1
Each employee needs to know who is responsible for the various elements of the quality managemetn system to ensure a successful implementation. You should develop and make available to all employees a list of key personnel and their job descriptions, responsibilities, along with an organizational chart of key employees as they relate to the quality management system.
This should effectively define, document, and communicate the organizational structure of the quality managemetn system. Please note that this method is a suggestion, and other ways of meeting the requirement for organizational structure may be used. Develop an organization chart and create job descriptions to satisfy the requirements:
- Clearly define roles, responsibilities and authorities
- Communicate responsibilities and authorities throughout the organization