Customer related processes

The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.

If you're looking for more up-to-date guidance on ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, click here.

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ISO 9001:2008: Determining product requirements 7.2.1

This guidance has been updated for ISO 9001:2015, please click here to review the changes. The objective, when determining product requirements; is to set up a process to make sure that however an order is accepted, all the requirements for that order are determined. You will need to identify the following:

  1. Customer requirements
  2. Those defined by the product’s purpose
  3. Legal and statutory obligations
  4. Organizational objectives
  5. Appropriate records