Customer related processes
The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.
This guidance has been superseded by ISO 9001:2015 Clause 8.2.2 Determination of Requirements Related to Products and Services. If you want to see a comparison matrix that correlates the requirements of ISO 9001:2008 to the revised requirements of ISO 9001:2015, please click here to begin comparing.
Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement and document your organization's quality management system or integrated management system.
ISO 9001:2008: Determining product requirements 7.2.1 (superseded)
This guidance has been updated for ISO 9001:2015, please click here to review the changes. The objective, when determining product requirements; is to set up a process to make sure that however an order is accepted, all the requirements for that order are determined. You will need to identify the following:
- Customer requirements;
- Those defined by the product’s purpose;
- Legal and statutory obligations;
- Organizational objectives;
- Appropriate records.
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