Customer related processes

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ISO 9001: Determining product requirements 7.2.1

The objective, when determining product requirements; is to set up a process to make sure that however an order is accepted, all the requirements for that order are determined. You will need to identify the following:

  1. Customer’s requirements
  2. Those defined by the product’s purpose
  3. Legal and statutory obligations
  4. Organizational objectives
  5. Appropriate records