Plan your management system

The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.

If you're looking for more up-to-date guidance on ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, click here.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement and document your organization's quality management system or integrated management system.

ISO 9001:2008: Customer related processes 7.2

This guidance has been updated for ISO 9001:2015, please click here to review the changes. The objective of any ISO 9001 quality management system is to keep the customer happy. These requirements apply at all stages of the sales process e.g. enquiry and quotation, order receipt, order processing and order amendment.

Customer related processes interface with the design and development process, as well as the purchasing and process control processes.

A each stage, the key questions are, 'do we really understand what the customer wants? 'Are we able to do the job on time and in full?' 'Has the customer changed their requirements?' Such key questions should be the basic sales objectives in any business.

  1. Determining product requirements 7.2.1
  2. Reviewing product requirements 7.2.2
  3. Customer communication 7.2.3