Customer related processes
The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.
This guidance has been superseded by ISO 9001:2015 Clause 8.2.1 Customer Communication. If you want to see a comparison matrix that correlates the requirements of ISO 9001:2008 to the revised requirements of ISO 9001:2015, please click here to begin comparing.
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ISO 9001:2008: Customer communication 7.2.3 (superseded)
This guidance has been updated for ISO 9001:2015, please click here to review the changes. In order to communicate with the customer, your organization must establish effective arrangements for providing the customer with product information.
It must include a means of handling enquiries and orders and a method for handling customer comments that includes compliments and complaints. Establish processes for communicating with your customers:
- Develop a process to control communications with customers;
- Implement your customer communication process;
- Communicate with your customers;
- Maintain records.
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