Customer related processes

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ISO 9001: Customer communication 7.2.3

In order to communicate with the customer, your organization must establish effective arrangements for providing the customer with product information.

It must include a means of handling inquiries and orders and a method for handling customer comments that includes compliments and complaints. Establish processes for communicating with your customers:

  1. Develop a process to control communications with customers
  2. Implement your customer communications process
  3. Communicate with your customers
  4. Maintain records