Monitoring and measurement
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ISO 9001:2008: Monitoring and measurement of product 8.2.4
The organization must show evidence that a process (method, techniques, formats, etc.) is in place to monitor and measure the characteristics of product to verify that requirements are being met.
- Checks carried out at appropriate stages e.g. goods-in, goods-out, etc.
- Checks against defined criteria
- Records identifying the person(s) making decisions
- Not releasing the product until the required checks are satisfactory
This must be accomplished at appropriate stages of the product realization process and must be defined as required per product realization planning 7.1. The auditor will verify that records are maintained to provide evidence of conformity and indicate the person(s) authorizing the release of products.
The release of product or delivery of service must not be completed until the planned requirements (7.1) have been met. ‘Release’ of product may include, according to product planning and the verification stages, release to the next operation, release to an internal customer, release to final customer, etc.
For product release or service delivery, the planning requirements may be waived, but must be approved by relevant authority and by the customer as appropriate. Monitor and measure product characteristics to ensure they are able to demonstrate:
- Product characteristics are continually met
- Evidence of conformity with product requirements