Turtle diagrams and process maps

Does your ISO 9001:2015 documentation need them?

Turtle diagrams and process maps are intended to translate knowledge and simplify the expression of how your organisation operates and help support the communication, analysis, implementation and execution your organisation’s management system structure, its practices and business systems. Turtle diagrams and process maps also provide the means to analyse new, or alternative process designs, and to analyse potential process changes.

Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.

Are turtle diagrams and process maps required?

While there is no requirement in ISO 9001 to use either turtle diagrams or process maps within your quality management system, external auditors often like to see use of both turtle diagrams and process maps. These formats help them to quickly identify the resources, inputs, outputs and their interaction with other functions of the business.

The decision on how you describe or communicate your business’s process interactions is completely up to you, but it is worth bearing mind that both turtle diagrams and process maps, each have their specific strengths and weaknesses as discussed below.

Why we include turtle diagrams

We include turtle diagrams in our quality management system procedures to assist internal and external auditors, process owners, and participants by providing an overview of the different elements that are involved and required by the process, e.g. its inputs from other processes, its outputs to other processes, who's involved, and what the deliverables are for example.

Whenever a new process being designed or a major change to a process is planned, a turtle diagram can help to identify all interested parties’ process inputs, such as; specifications, drawings, work instructions, materials, equipment, software, tooling, suppliers, skills and competencies needed by the activity to achieve its stated outputs.

Each activity is a transformation function and once the process inputs are defined, the process outputs can be identified and mapped against their respective inputs and corresponding activities. Process outputs might include ‘products’ with destinations to internal or external customers, or assurance outputs such as maintenance and usage instructions, bills of materials, or evidence of conformance such as design review records, inspection and testing records, or customer acceptance.

Performance indicators that demonstrate process efficiency, such as; on-time delivery, budget verses actual, or process effectiveness indicators such as levels of customer satisfaction, become the inputs into the subsequent data analysis and evaluation and management review processes.

Why we include process maps

Turtle diagrams do not however show how it all fits together into a sequence of actions. Using a top-down approach, process maps and flow charts allow us to describe how the process is structured into a hierarchy of activities and to see the sequence of steps, as well the responsibilities for each step or task.

Process maps are also able to show key decision points and multiple outputs more clearly and are often invaluable for process owners and participants. If used well, process maps can contribute to process improvement by helping to evidence potential disconnects between tasks or departments.

Business process mapping is most effective when the consistent modelling principles apply to all parts of the model and use the same, consistent terminology and descriptions that are used and understood by your employees. This will significantly improve the comprehensibility and minimise the omission of relevant information. Inconsistent process maps are hard for their users and stakeholders to understand.

The task of process mapping should be collaborative and incorporate the multiple viewpoints and goals of each different organizational stakeholder. All process definition and mapping exercises must capture and analyse the complex relationships between a number of elements, such as information, people, goals and systems, as well as the underlying control and measurement methods and information flows.

As we said earlier, the decision on how you describe or communicate your business’s process interactions is completely up to you. If you choose to use them, ensure that your turtle diagrams and process maps are reviewed, approved, communicated and distributed so that they are known and understood within your organization.

More on ISO 9001:2015

 

More information on PDCA

Planning

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
4.1 Organizational Context 4.1 Organizational Context 4.1 Organizational Context
4.2 Relevant Interested Parties 4.2 Relevant Interested Parties 4.2 Relevant Interested Parties
4.3 Management System Scope 4.3 Management System Scope 4.3 Management System Scope
4.4 QMS Processes 4.4 EMS Processes 4.4 OH&S Management System
 
ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
5.1 Leadership & Commitment 5.1 Leadership & Commitment 5.1 Leadership & Commitment
5.2 Quality Policy 5.2 Environmental Policy 5.2 OH&S Policy
5.3 Roles, Responsibilities/Authorities 5.3 Roles, Responsibilities/Authorities 5.3 Roles, Responsibilities/Authorities
    5.4 Consultation & Participation
 
ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
6.1.1 Address Risks & Opportunities 6.1.1 Address Risks & Opportunities 6.1.1 Address Risks & Opportunities
6.2.1 Quality Objectives 6.1.2 Environmental Aspects 6.1.2 Hazard Identifcation
6.2.2 Planning to Achieve Objectives 6.1.3 Compliance Obligations 6.1.3 Legal & Other Requirements
6.3 Planning for Change 6.1.4 Planning Action 6.1.4 Planning Action
  6.2.1 Environmental Objectives 6.2.1 OH&S Objectives
  6.2.2 Planning to Achieve Objectives 6.2.2 Planning to Achieve Objectives
 

Doing

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
7.1.1 Resources - General
7.1 Resources 7.1 Resources
7.1.2 People 7.2 Competence 7.2 Competence
7.1.3 Infrastructure
7.3 Awareness 7.3 Awareness
7.1.4 Operational Environment 7.4.1 Communcation - General 7.4.1 Communcation - General
7.1.5 Monitoring & Measuring 7.4.2 Internal Communcation 7.4.2 Internal Communcation
7.1.6 Organizational Knowledge 7.4.3 External Communcation 7.4.3 External Communcation
7.2 Competence 7.5 Documented Information 7.5 Documented Information
7.3 Awareness    
7.4 Communcation    
7.5 Documented Information    
 
ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
8.1 Operational Planning & Control
8.1 Operational Planning & Control 8.1.1 General
8.2.1 Customer Communication 8.2 Emergency Preparedness 8.1.2 Eliminating Hazards
8.2.2 Determining Requirements
  8.1.3 Management of Change
8.2.3 Reviewing Requirements   8.1.4 Outsourcing
8.2.4 Changes in Requirements
  8.2 Emergency Preparedness
8.3.1 Design Development - General    
8.3.2 Design Development - Planning
   
8.3.3 Design Development - Inputs    
8.3.4 Design Development - Controls    
8.3.5 Design Development - Outputs    
8.3.6 Design Development - Changes    
8.4.1 External Processes - General    
8.4.2 Purchasing Controls    
8.4.3 Purchasing Information    
8.5.1 Production & Service Provision    
8.5.2 Identification & Traceability    
8.5.3 3rd Party Property    
8.5.4 Preservation    
8.5.5 Post-delivery Activities    
8.5.6 Control of Changes    
8.6 Release of Products & Services    
8.7 Nonconforming Outputs    
 

Checking

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
9.1.1 Performance Evaluation 9.1.1 Performance Evaluation 9.1.1 Performance Evaluation
9.1.2 Customer Satisfaction 9.1.2 Evaluation of Compliance 9.1.2 Evaluation of Compliance
9.1.3 Analysis & Evaluation 9.2 Internal Audit 9.2 Internal Audit
9.2 Internal Audit 9.3 Management Review 9.3 Management Review
9.3 Management Review    
 

Acting

ISO 9001:2015 ISO 14001:2015 ISO 45001:2018
10.1 Improvement - General 10.1 Improvement - General 10.1 Improvement - General
10.2 Nonconformity & Corrective Action 10.2 Nonconformity & Corrective Action 10.2 Incident, Nonconformity & Corrective Action
10.3 Continual Improvement 10.3 Continual Improvement 10.3 Continual Improvement
 

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