United Kingdom Accreditation Service lists UK Certification Bodies www.ukas.org
International Standardisation Organization www.iso.ch
The ISO Committee responsible for Quality Standards ww.tc176.org
European Foundation for Quality Management www.efqm.org
Investors in People Standard www.investorsinpeople.co.uk
Ethical Management Standard SA8000 www.sa-intl.org
Chartered Institute of Quality www.thecqi.org
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This is the 'Plan' part of the PDCA process. Establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organizational policies. This is often implemented using stated objectives, work instructions or procedures as required for consistent process output.
This is the 'Do' part of the PDCA process. Ensure the availability of resources and information necessary to support the operation and monitoring of your processes. This may be through management review or other methods that define resource requirements.
This is the 'Check' part of the PDCA process. Monitor, measure and analyse process performance. Monitor and measure processes and products against policies, objectives and requirements, and report the results. The methods employed and the timing of such analysis should be based upon priorities established by the organization.
This is the 'Act' part of the PDCA process. Implement the actions necessary to achieve the planned results, and for the continual improvement of those processes. Auditors will expect to see evidence that corrective action is taken when measurable objectives and performance indicators fall below target or a pre-defined action level.