Customer related processes

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ISO 9001: Reviewing product requirements 7.2.2

Your process must include a step for reviewing product requirements and ensuring the organizational capability to meet those requirements. You should conduct a review of customer requirements before order acceptance:

  1. Ensure product requirement are defined
  2. Ensure product requirement are agreed
  3. Ensure any amendments to the specification are agreed
  4. Ensure any amendments to the specification are communicated
  5. Ensure your organization is able to achieve the stated requirements
  6. Maintain records