Do business activities

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ISO 9001:2008: Process control (4.1 c)

Criteria and methods needed to ensure that both the operation and control of these processes are effective. This could be demonstrated with stated objectives, instructions and or procedures as required for consistent output of the processes. This is the 'Plan' part of the PDCA process.

Decide the methods and measures required to ensure the effective operation and control of processes. This relates to process planning and QMS checks.