Guidance

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The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and OHSAS 18001:2007, and offer an easy way to implement and document your organization's quality management system or integrated management system.

ISO 9001: Monitoring and measurement 8.2

ISO 9001 specifies four aspects on monitoring and measurement:

  1. Customer satisfaction 8.2.1
  2. Internal audit 8.2.2
  3. Process checks 8.2.3
  4. Product checks 8.2.4