Product and service provision
The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.
This guidance has been superseded by ISO 9001:2015 Clause 8.5.1 Control of Production and Service Provision. If you want to see a comparison matrix that correlates the requirements of ISO 9001:2008 to the revised requirements of ISO 9001:2015, please click here to begin comparing.
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ISO 9001:2008: Process validation 7.5.2 (superseded)
Sometimes it is not possible to fully verify the quality of the final product without using it or by performing a destructive test. In this case, activities must be controlled through the use of qualified personnel, qualified equipment and qualified processes based on specific procedures.
A process output can be validated, for example, by doing a destructive test on a sample of the products. The results of this destructive test will then be representative the intrinsic quality of other products with the same characteristics. Validate production and services by:
- Proving that special processes have achieved planned outputs
- Proving that process owners are capable of achieving planned results
- Proving that process equipment is capable of achieving planned results
- Maintaining records
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