Management system guidance
8.5 Production and service provision
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Our range of ISO templates cover the requirements of ISO 9001:2026, ISO 14001:2026 and ISO 45001:2018, and offer an easy way to implement your next management system.
8.5.5 Post-delivery activities
This requirement is unchanged in ISO 9001:2026. Your organization must meet the post-delivery requirements that apply to its products and services. When deciding how far those post-delivery activities need to go, your organization must consider:
- Statutory and regulatory requirements;
- The potential undesired consequences associated with its products and services;
- The nature, use and intended lifetime of its products and services;
- Customer requirements;
- Customer feedback.
Examples of post-delivery activities include warranty work, contracted obligations such as maintenance or servicing, and additional services such as recycling or end-of-life disposal. If you need a procedure and forms to help control your business's product and service provision process, click here.
More information on PDCA
Planning
Context
Planning
Support
Doing
Support
Operations
Checking
Monitoring, measurement, analysis and evaluation
Acting
Improvement
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