Management system guidance
Engagement of people
ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2026, ISO 14001:2026 and ISO 45001:2018.
Our range of ISO templates cover the requirements of ISO 9001:2026, ISO 14001:2026 and ISO 45001:2018, and offer an easy way to implement your next management system.
Key benefits of the engagement of people
Competent, empowered and engaged people at all levels of your organization are essential to enhance its ability to create and deliver value to its customers and stakeholders. The engagement of people can typically be implemented or observed through:
- Improved understanding of your organization's objectives by the people in the organization and increased motivation to achieve them;
- Enhanced involvement of people in improvement activities;
- Enhanced personal development, initiatives and creativity;
- Enhanced people satisfaction;
- Enhanced organizational trust and collaboration;
- Increased attention to shared organizational values and culture.
Engagement of people in ISO 9000:2026 and ISO 9001:2026
ISO 9000:2026 keeps engagement of people as a principle and expands the supporting concepts. Organizational quality culture is now a fundamental concept, while people aspects and knowledge management appear among the additional concepts. Engaged people are both the product and the drivers of a healthy quality culture.
The ISO 9001:2026 clauses most closely linked to this principle are:
- Clause 7.3 - in addition to the policy, objectives, their contribution and the implications of not conforming, people must now be aware of the organizational quality culture and ethical behaviour;
- Clause 5.1.1 - top management must promote a quality culture and ethical behaviour and support others in their roles;
- Clause 7.1.2 and Clause 7.2 - providing the people needed and making sure they are competent, with evidence of competence available;
- Clause 7.1.6 - organizational knowledge must now be retained, applied and shared to the extent necessary;
- Clause 7.1.4 - social and psychological factors in the working environment, some of which can be influenced by quality culture and ethical behaviour;
- Clause 7.4 - internal communication that keeps people informed and involved.
More information on quality management principles
| Process approach | Plan, Do, Check, Act (PDCA), sequence and interaction, inputs, activities and outputs |
| Leadership | Establishing strategic direction, purpose and a quality culture |
| Customer focus | Meeting customer requirements, exceeding expectations and customer experience |
| Improvement | Innovation, opportunities, root cause analysis, and change management |
| Evidence‐based decision making | Data analysis, process performance assessment, and risk-based thinking |
| Relationship management | Maintaining relationships with interested parties and providers in the supply chain |
More information on PDCA
Planning
Context
Planning
Support
Doing
Support
Operations
Checking
Monitoring, measurement, analysis and evaluation
Acting
Improvement
How to apply the latest quality management principles
The latest and current quality management principles (QMPs), stated in ISO 9000:2026, are intended to provide the foundation by which any organization can continually improve its performance.
You can learn to apply the latest quality management principles in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle.
Want to know more?
- Read our customer's feedback
- Client list - who's using our templates?
- How the templates are formatted and download examples
- Why we use turtle diagrams and process maps
- What's the difference between a process and a procedure?
- About documented information
SSL certification
A certificate guarantees the information your internet browser is receiving now originates from the expected domain - https://www.iso9001help.co.uk. It guarantees that when you make a purchase, sensitive data is encrypted and sent to the right place, and not to a malicious third-party.
Free PDCA guidance
ISO Navigator™ is our FREE online training tool that shows you how to apply the principles of PDCA to your operations. We also offer many helpful templates that get you on the road to documenting your management system, please visit the download page.