Guidance

Plan your management system

The ISO Navigator™ database hyperlinks the ISO 9000:2005 principles and the ISO 9001:2008 requirements; and explains them in plain English with practical guidance.

If you're looking for more up-to-date guidance on ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, click here.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement and document your organization's quality management system or integrated management system.

ISO 9000: Leadership and involvement of people

Leadership (top management) must establish the purpose and direction of the organization. They create the environment in which people become fully involved in achieving the organization's goals.

People are your organizations greatest resource. Their full involvement enables their skills to be used and developed for their benefit, as well as the organization's benefit. The ISO 9001 clauses that cover this aspect:

  1. Management committment 5.1
  2. Quality policy 5.3
  3. Quality objectives 5.4.1 
  4. Responsibility and authority 5.5.1
  5. Internal communication 5.5.3

The commitment and active involvement of top management are essential for the development and maintenance of an effective quality management system with the objective of ensuring customer satisfaction (8.2.1)

Top management must develop and communicate it's quality policy and quality objectives (5.3 & 5.4.1) to ensure that people are aware of their roles and responsibilities (5.5.1) and encourage open, two-way communication (5.5.3).