Supplier corrective action procedure

Management system procedures and forms

Introduction and purpose

procedures and forms

Suppliers are responsible for providing defect-free products, components, assemblies, and services.

The purpose of the supplier corrective action procedure is to define and establish the specific requirements for suppliers of purchased products, components, assemblies and services, with the intent to resolve defects and nonconformities, as well as preventing the recurrence of these by eliminating the root-cause of the problem.

Application and scope

The supplier corrective action procedure has been developed to assist in meeting the requirements of Clause 8.7 of ISO 9001:2026 - Control of nonconforming outputs.

The scope of the supplier corrective action process applies to all external Suppliers of direct materials such as products, components, assemblies and services provided to your organization that fail to conform to specified requirements during manufacture and/or after distribution.

Quick to download and easy to implement!

Prepared using MS Office, the ISO management system procedure and form templates are fully editable, easily amend the headers, footers, text, turtle diagrams, process maps, and layout style to suit your business's formatting requirements.

ISO 9001:2026 Supplier corrective action procedure and forms
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The 15-page supplier corrective action procedure is supplied in .docx format, includes 2 forms and 2 diagrams:
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» Supplier Corrective Action Request Log [in.xlsx]
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» Supplier Corrective Action Request [in.docx]
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» Process Map [in.docx using grouped autoshapes and textboxes]
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» Turtle Diagram [in.docx using grouped autoshapes and textboxes]
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Planning

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
4.1 Organizational Context 4.1 Organizational Context 4.1 Organizational Context
4.2 Relevant Interested Parties 4.2 Relevant Interested Parties 4.2 Workers & Interested Parties
4.3 Management System Scope 4.3 EMS Scope 4.3 OH&S Management System Scope
4.4 QMS Processes 4.4 Environmental Management System 4.4 OH&S Management System
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
5.1 Leadership & Commitment 5.1 Leadership & Commitment 5.1 Leadership & Commitment
5.2 Quality Policy 5.2 Environmental Policy 5.2 OH&S Policy
5.3 Roles, Responsibilities & Authorities 5.3 Roles, Responsibilities & Authorities 5.3 Roles, Responsibilities & Authorities
    5.4 Consultation & Participation
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
6.1 Risks & Opportunities (6.1.1–6.1.3) 6.1.1 Risks & Opportunities - General 6.1.1 Risks & Opportunities - General
6.2.1 Quality Objectives 6.1.2 Environmental Aspects 6.1.2 Hazard Identification & Assessment
6.2.2 Planning to Achieve Objectives 6.1.3 Compliance Obligations 6.1.3 Legal & Other Requirements
6.3 Planning of Changes 6.1.4 Risks & Opportunities 6.1.4 Planning Action
  6.1.5 Planning Action 6.2.1 OH&S Objectives
  6.2.1 Environmental Objectives 6.2.2 Planning to Achieve Objectives
  6.2.2 Planning to Achieve Objectives  
  6.3 Planning of Changes  
 

Doing

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
7.1 Resources 7.1 Resources 7.1 Resources
7.2 Competence 7.2 Competence 7.2 Competence
7.3 Awareness 7.3 Awareness 7.3 Awareness
7.4 Communication 7.4.1 Communication - General 7.4.1 Communication - General
7.5 Documented Information 7.4.2 Internal Communication 7.4.2 Internal Communication
  7.4.3 External Communication 7.4.3 External Communication
  7.5 Documented Information 7.5 Documented Information
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
8.1 Operational Planning & Control 8.1 Operational Planning & Control 8.1.1 General
8.2 Customer Requirements 8.2 Emergency Preparedness & Response 8.1.2 Eliminating Hazards
8.3 Design & Development   8.1.3 Management of Change
8.4 Purchasing   8.1.4 Procurement
8.5 Product & Service Provision   8.2 Emergency Preparedness
8.6 Release of Products & Services    
8.7 Nonconforming Outputs    
 

Checking

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
9.1 Monitoring & Measurement 9.1.1 Performance Evaluation 9.1.1 Performance Evaluation
9.2 Internal Audit 9.1.2 Evaluation of Compliance 9.1.2 Evaluation of Compliance
9.3 Management Review 9.2 Internal Audit 9.2 Internal Audit
  9.3 Management Review 9.3 Management Review
 

Acting

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
10.1 Continual Improvement 10.1 Continual Improvement 10.1 Improvement - General
10.2 Nonconformity & Corrective Action 10.2 Nonconformity & Corrective Action 10.2 Incident, Nonconformity & Corrective Action
    10.3 Continual Improvement