Communication, consultation and participation procedure

Management system procedures and forms

Introduction and purpose

procedures and forms

The purpose of the communication, consultation and participation procedure is to outline your organization’s approach to the provision of appropriate methods, time, training, and resources necessary for effective consultation and participation that enables two-way communication while leveraging worker input, understanding, and feedback to enable workers to make contributions in changes and improvements that may affect them.

This procedure also defines the responsibilities for planning, conducting, reporting results and retaining associated consultation and participation records.

Application and scope

The communication, consultation and participation procedure has been developed to assist in meeting the requirements of Clauses 5.4 and 7.4 of ISO 45001:2018 - Communication, Consultation and Participation.

The scope of this procedure covers all health and safety related consultation, participation and communication activities and applies to all workers, contractors, and any other persons present at your facilities. Your organization should provide channels of communication in relation to health and safety issues in order to update workers on relevant safety matters, promote the participation of workers in safety-related decisions, and to provide employees with the awareness and the means to communicate their concerns and observations.

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Prepared using MS Office, the ISO management system procedure and form templates are fully editable, easily amend the headers, footers, text, turtle diagrams, process maps, and layout style to suit your business's formatting requirements.

ISO 45001:2018 Communication, consultation and participation procedure and forms
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» Management Review Programme [in.docx]
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» Management Review Agenda & Minutes [in.docx]
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» Process Map [in.docx using grouped autoshapes and textboxes]
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» Process Turtle Diagram [in.docx using grouped autoshapes and textboxes]
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Planning

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
4.1 Organizational Context 4.1 Organizational Context 4.1 Organizational Context
4.2 Relevant Interested Parties 4.2 Relevant Interested Parties 4.2 Workers & Interested Parties
4.3 Management System Scope 4.3 EMS Scope 4.3 OH&S Management System Scope
4.4 QMS Processes 4.4 Environmental Management System 4.4 OH&S Management System
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
5.1 Leadership & Commitment 5.1 Leadership & Commitment 5.1 Leadership & Commitment
5.2 Quality Policy 5.2 Environmental Policy 5.2 OH&S Policy
5.3 Roles, Responsibilities & Authorities 5.3 Roles, Responsibilities & Authorities 5.3 Roles, Responsibilities & Authorities
    5.4 Consultation & Participation
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
6.1 Risks & Opportunities (6.1.1–6.1.3) 6.1.1 Risks & Opportunities - General 6.1.1 Risks & Opportunities - General
6.2.1 Quality Objectives 6.1.2 Environmental Aspects 6.1.2 Hazard Identification & Assessment
6.2.2 Planning to Achieve Objectives 6.1.3 Compliance Obligations 6.1.3 Legal & Other Requirements
6.3 Planning of Changes 6.1.4 Risks & Opportunities 6.1.4 Planning Action
  6.1.5 Planning Action 6.2.1 OH&S Objectives
  6.2.1 Environmental Objectives 6.2.2 Planning to Achieve Objectives
  6.2.2 Planning to Achieve Objectives  
  6.3 Planning of Changes  
 

Doing

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
7.1 Resources 7.1 Resources 7.1 Resources
7.2 Competence 7.2 Competence 7.2 Competence
7.3 Awareness 7.3 Awareness 7.3 Awareness
7.4 Communication 7.4.1 Communication - General 7.4.1 Communication - General
7.5 Documented Information 7.4.2 Internal Communication 7.4.2 Internal Communication
  7.4.3 External Communication 7.4.3 External Communication
  7.5 Documented Information 7.5 Documented Information
 
ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
8.1 Operational Planning & Control 8.1 Operational Planning & Control 8.1.1 General
8.2 Customer Requirements 8.2 Emergency Preparedness & Response 8.1.2 Eliminating Hazards
8.3 Design & Development   8.1.3 Management of Change
8.4 Purchasing   8.1.4 Procurement
8.5 Product & Service Provision   8.2 Emergency Preparedness
8.6 Release of Products & Services    
8.7 Nonconforming Outputs    
 

Checking

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
9.1 Monitoring & Measurement 9.1.1 Performance Evaluation 9.1.1 Performance Evaluation
9.2 Internal Audit 9.1.2 Evaluation of Compliance 9.1.2 Evaluation of Compliance
9.3 Management Review 9.2 Internal Audit 9.2 Internal Audit
  9.3 Management Review 9.3 Management Review
 

Acting

ISO 9001:2026 ISO 14001:2026 ISO 45001:2018
10.1 Continual Improvement 10.1 Continual Improvement 10.1 Improvement - General
10.2 Nonconformity & Corrective Action 10.2 Nonconformity & Corrective Action 10.2 Incident, Nonconformity & Corrective Action
    10.3 Continual Improvement