Customer related processes
The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.
ISO 9001: Customer communication 7.2.3
In order to communicate with the customer, your organization must establish effective arrangements for providing the customer with product information.
It must include a means of handling inquiries and orders and a method for handling customer comments that includes compliments and complaints. Establish processes for communicating with your customers:
- Develop a process to control communications with customers
- Implement your customer communications process
- Communicate with your customers
- Maintain records