Guidance

Customer related processes

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

ISO 9001: Reviewing product requirements 7.2.2

Your process must include a step for reviewing product requirements and ensuring the organizational capability to meet those requirements. You should conduct a review of customer requirements before order acceptance:

  1. Ensure product requirement are defined
  2. Ensure product requirement are agreed
  3. Ensure any amendments to the specification are agreed
  4. Ensure any amendments to the specification are communicated
  5. Ensure your organization is able to achieve the stated requirements
  6. Maintain records