Guidance

Product and service provision

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

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ISO 9001: Control product and service provision 7.5.1

This clause must not be excluded since the requirements are applicable to either product or service provision. Undertake product and service provision under defined and controlled conditions, which include:

  1. Defining product characteristics
  2. Using work instructions
  3. Using appropriate tools and equipment
  4. Using appropriate measuring equipment
  5. Product release checks
  6. Appropriate delivery and post-delivery activities
  7. Maintaining records