Plan your management system
The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.
ISO 9001: Management Commitment
Without solid management commitment, you will not have a successful quality management system. This is not a commitment in words; it is the continuous and active demonstration to everyone in the organization that the need to meet customers' expectations is vital.
The adoption of a QMS should be a strategic decision made by the organization's top management. Top management must demonstrate their commitment to the QMS and continual improvement by:
- Defining and communicating the quality policies
- Establishing organizational quality objectives
- Ensuring appropriate resources are available
Implement and improve the QMS by:
- Encouraging employees to achieve requirements
- Reviewing QMS performance
- Ensuring resources are available to improve the QMS
The principal message that management must get across is that the objective of this business is to keep the customer happy. Specifically, management must communicate these ideas (5.1, 5.2, 5.3, 5.5.1, 5.5.2, 5.5.3) to the employees who should be aware of their own roles and responsibilities (6.2.2).
Notice that none of these clauses specify a procedure or a record – you are simply required to do it. As a result, the Certification Body auditor will want to speak to the MD and the staff. This something that your internal auditors must also do.