Guidance

Plan your management system

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

ISO 9001: Product realization planning 7.1

The product and service provision planning process defines the following controls, as appropriate to the product. This plan is sometimes called a quality plan.

  1. The quality objectives and regulations
  2. The necessary processes, documents and resources
  3. The required checks and criteria for product acceptance
  4. The records needed

The resulting plan may be a one-off, project-specific plan or more general documentation. Planning also leads into the following areas of product realization (doing the job)

  1. Customer related processes
  2. Design
  3. Purchasing
  4. Process control
  5. Calibration

Some exclusions are permitted but the exclusions are limited to the product realization requirements (ISO 9001:2008 Section 7). Exclusions are only permitted where an element of Section 7 is genuinely not relevant to the company and does not affect the product quality.