Guidance

Customer related processes

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

ISO 9001: Determining product requirements 7.2.1

The objective, when determining product requirements; is to set up a process to make sure that however an order is accepted, all the requirements for that order are determined. You will need to identify the following:

  1. Customer’s requirements
  2. Those defined by the product’s purpose
  3. Legal and statutory obligations
  4. Organizational objectives
  5. Appropriate records