Guidance

Plan your management system

The ISO Navigator™ database hyperlinks the ISO 9000 principles and the ISO 9001 requirements; and explains them in plain English with practical guidance.

ISO 9001: Human resources 6.2

ISO 9001:2008, clause 6.2.1 General, requires that personnel performing work affecting product quality must be competent, based on their education, training, skills and previous experience. Competent personnel are able to perform their tasks with minimum supervision. ISO 9001:2008, clause 6.2.2, competence, awareness & training

  1. Decide the necessary skills and competencies
  2. Provide training
  3. Evaluate the effectiveness of the training

Staff are trained to improve their performance. Comparing existing performance to post-training performance is a simple way of assessing training effectiveness – just like the before and after photos in 'banish grey hair' commercials. A common training template can be used to grade performance in terms of:

  1. 'Shown' - the person has received instruction
  2. 'Competent' - the person performs satisfactorily
  3. 'Able' - extremely competent and able to train others

Your organization must ‘establish and maintain procedures to make its employees and members at each relevant function and level aware of':

  1. Maintain training records
  2. The relevance and importance of their activities
  3. How they contribute to the attainment of the quality objectives

The awareness training does not need to follow the format of long classroom sessions. Training techniques can include short training segments supplemented with videos and hands-on demonstrations that address key elements of the QMS.

Are looking to document your training process? Our quality manual template provides provides a great foundation for establishing, implementing and documenting your training process.