Management system guidance
8.5 Product and service provision
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8.5.5 Post-delivery activities
Your organization must meet requirements for post-delivery activities associated with the products and services. In determining the extent of post-delivery activities that are required, the organization should consider:
- Statutory and regulatory requirements;
- The potential undesired consequences associated with its products and services;
- The nature, use and intended lifetime of its products and services;
- Customer requirements;
- Customer feedback.
Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.
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