8.0 Operation

ISO Navigator Pro

ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret the fundamentals of ISO 9000:2015 to help understand, and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018. The ISO Navigator Pro™ database divides the requirements into four sequential stages; Plan, Do, Check and Act.

Our range of ISO 9001:2015 quality manuals and integrated manual templates cover the requirements of ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement and document your organization's quality management system or integrated management system.

8.5 Product and Service Provision

8.5.5 Post-delivery Activities

This is a new requirement. Your organization must meet requirements for post-delivery activities associated with the products and services. In determining the extent of post-delivery activities that are required, the organization should consider:

  1. Statutory and regulatory requirements;
  2. The potential undesired consequences associated with its products and services;
  3. The nature, use and intended lifetime of its products and services;
  4. Customer requirements;
  5. Customer feedback.

Post-delivery activities can include actions under warranty provisions, contractual obligations such as maintenance services, and supplementary services such as recycling or final disposal.

Free internal audit checklists

Check out our free internal audit checklists. The audit checklist is just one of the many tools which are available from the auditor’s toolbox that help ensure your audits address the necessary requirements.

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