Management system guidance

8.0 Operation

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8.5 Product and service provision

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This section applies to all production and service provision processes which should be controlled through product specifications and work instructions. Suitable equipment must be properly maintained with the use of specified measuring and monitoring equipment and activities. Product release and post-delivery and delivery processes are defined. Refer to clauses 8.5.1 to 8.5.6 below:

If you need a procedure and forms to help control your business's product and service provision process, click here.

More information on PDCA

Planning

ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

4.1 Organizational Context

4.1 Organizational Context

4.1 Organizational Context

4.2 Relevant Interested Parties

4.2 Relevant Interested Parties

4.2 Relevant Interested Parties

4.3 Management System Scope

4.3 Management System Scope

4.3 Management System Scope

4.4 QMS Processes

4.4 EMS Processes

4.4 OH&S Management System

 
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

5.1 Leadership & Commitment

5.1 Leadership & Commitment

5.1 Leadership & Commitment

5.2 Quality Policy

5.2 Environmental Policy

5.2 OH&S Policy

5.3 Roles, Responsibilities & Authorities

5.3 Roles, Responsibilities & Authorities

5.3 Roles, Responsibilities & Authorities

 

 

5.4 Consultation & Participation

 
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

6.1.1 Address Risks & Opportunities

6.1.1 Address Risks & Opportunities

6.1.1 Address Risks & Opportunities

6.2.1 Quality Objectives

6.1.2 Environmental Aspects

6.1.2 Hazard Identifcation

6.2.2 Planning to Achieve Objectives

6.1.3 Compliance Obligations

6.1.3 Legal & Other Requirements

6.3 Planning for Change

6.1.4 Planning Action

6.1.4 Planning Action

 

6.2.1 Environmental Objectives

6.2.1 OH&S Objectives

 

6.2.2 Planning to Achieve Objectives

6.2.2 Planning to Achieve Objectives

 

Doing

ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

7.1.1 Resources - General

7.1 Resources

7.1 Resources

7.1.2 People

7.2 Competence

7.2 Competence

7.1.3 Infrastructure

7.3 Awareness

7.3 Awareness

7.1.4 Operational Environment

7.4.1 Communcation - General

7.4.1 Communcation - General

7.1.5 Monitoring & Measuring

7.4.2 Internal Communcation

7.4.2 Internal Communcation

7.1.6 Organizational Knowledge

7.4.3 External Communcation

7.4.3 External Communcation

7.2 Competence

7.5 Documented Information

7.5 Documented Information

7.3 Awareness

 

 

7.4 Communcation

 

 

7.5 Documented Information

 

 

 
ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

8.1 Operational Planning & Control

8.1 Operational Planning & Control

8.1.1 General

8.2.1 Customer Communication

8.2 Emergency Preparedness

8.1.2 Eliminating Hazards

8.2.2 Determining Requirements

 

8.1.3 Management of Change

8.2.3 Reviewing Requirements

 

8.1.4 Outsourcing

8.2.4 Changes in Requirements

 

8.2 Emergency Preparedness

8.3.1 Design Development - General

 

 

8.3.2 Design Development - Planning

 

 

8.3.3 Design Development - Inputs

 

 

8.3.4 Design Development - Controls

 

 

8.3.5 Design Development - Outputs

 

 

8.3.6 Design Development - Changes

 

 

8.4.1 External Processes - General

 

 

8.4.2 Purchasing Controls

 

 

8.4.3 Purchasing Information

 

 

8.5.1 Production & Service Provision

 

 

8.5.2 Identification & Traceability

 

 

8.5.3 3rd Party Property

 

 

8.5.4 Preservation

 

 

8.5.5 Post-delivery Activities

 

 

8.5.6 Control of Changes

 

 

8.6 Release of Products & Services

 

 

8.7 Nonconforming Outputs

 

 

 

Checking

ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

9.1.1 Performance Evaluation

9.1.1 Performance Evaluation

9.1.1 Performance Evaluation

9.1.2 Customer Satisfaction

9.1.2 Evaluation of Compliance

9.1.2 Evaluation of Compliance

9.1.3 Analysis & Evaluation

9.2 Internal Audit

9.2 Internal Audit

9.2 Internal Audit

9.3 Management Review

9.3 Management Review

9.3 Management Review

 

 

 

Acting

ISO 9001:2015
ISO 14001:2015
ISO 45001:2018

10.1 Improvement - General

10.1 Improvement - General

10.1 Improvement - General

10.2 Nonconformity & Corrective Action

10.2 Nonconformity & Corrective Action

10.2 Incident, Nonconformity & Corrective Action

10.3 Continual Improvement

10.3 Continual Improvement

10.3 Continual Improvement

 

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