ISO 9001 Navigator Pro™

Quality management system guidance

ISO Navigator Pro

Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.

Access multiple guidance interpretations, across different departments and offices, ideal for employees working remotely.

Doing


          
7.0 Support

          
This is the 'Do' part of the PDCA  process. Ensure the availability of resources and information necessary to support the operation 
            and monitoring of your  processes. This may be through management review or other methods that  define  resource requirements.          

          
    
            
  • Determine and provide the internal and external resources needed for the quality management system, including infrastructure for on-site, remote or hybrid work and organizational knowledge that is retained, applied and shared.
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  • Determine the necessary levels of competence, ensure staff are competent through education, training or experience, and keep evidence of competence available.
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  • Ensure all persons working under the remit of the QMS are fully briefed on the quality policy, relevant objectives, their contribution, and the organization's quality culture and ethical behaviour.
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  • Undertake internal communication with employees, and external communication relating to the quality management system with relevant interested parties.
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  • Create, update and control documented information so that it is available to support the operation of processes and as evidence of the effective operation of the management system.
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How to apply the latest quality management principles

          
Apply the quality management principles (QMPs) in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:

          

                    

                      ISO 9000 Principles
                        ISO 9001 Base Clauses
                        Action & Compliance Summary
                        ISO 9001 Clauses
                    

                    
                      

                        Leadership
                        4.4.1 Resources (e)
                        Determine and provide the resources needed for the QMS: people, infrastructure (on site, remote or hybrid), the process environment, monitoring and measuring resources, and organizational knowledge that is retained, applied and shared.
                        7.1 Resources
                      

                      

                        Engagement of people
                        4.4.1 Resources (e)
                        Determine the competence needed, ensure people are competent through education, training or experience, act to close any gaps, and keep evidence of competence available.
                        7.2 Competence
                      

                      

                        Leadership and engagement of people
                        4.4.1 Resources (e)
                        Ensure all persons working under the remit of the management system are aware of the quality policy, relevant objectives, their contribution, the implications of not conforming, and the organization's quality culture and ethical behaviour.
                        7.3 Awareness
                      

                      

                        Engagement of people and relationship management
                        4.4.1 Resources (e)
                        Plan internal communication with employees, and external communication relating to the quality management system with relevant parties: what, when, with whom, how, and who communicates.
                        7.4 Communication
                      

                      

                        Process approach
                        4.4.2 Documented information (a & b)
                        Create, update and control documented information so that it is available to support the operation of processes and as evidence that they are carried out as planned.
                        7.5 Documented Information
                      

                      
                  

                  
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Free PDCA guidance

          
 ISO Navigator™ is our FREE online training tool that shows you  how to apply the principles of PDCA to your operations. We also offer many helpful templates  that get you on the road to documenting your management system, please visit the  download page.