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Quality management system guidance

ISO Navigator Pro

Practical knowledge and expert guidance, ISO Navigator Pro™ is a free browser-based resource that gives you instant access to the quality management system knowledge you need.

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10.0 Implementing improvement actions

          
This is the 'Act' part of the PDCA process. Implement the actions necessary to achieve the planned results, and for the continual improvement of those processes. Auditors will expect to see evidence that corrective action is taken when measurable objectives and performance indicators fall below target or a pre-defined action level.          

          
    
            
  • Ensure improvement is underpinned by meeting customer needs and enhancing satisfaction, improving products and services; including future needs and expectations.
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  • Any nonconformities and subsequent corrective actions to prevent the recurrence, and the effectiveness of the corrective action, must be documented and kept available as evidence.
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  • Use the results of analysis and evaluation (9.1.3) and management review (9.3.3) to identify opportunities for continual improvement. Monitor improvement activities and the effectiveness of their results.
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How to apply the latest quality management principles

          
Apply the quality management principles (QMPs) in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:

          

            
                      

                        ISO 9000 Principles
                        ISO 9001 Base Clauses
                        Action & Compliance Summary
                        ISO 9001 Clauses
                      

                      

                        Improvement and customer focus
                        4.4.1 Improve (i)
                        Continually improve the suitability, adequacy and effectiveness of the QMS. Use the results of analysis and evaluation (9.1.3) and management review (9.3) to find opportunities, and address them by improving processes, products and services and meeting future needs.
                        10.1 Continual Improvement
                      

                      

                        Improvement and evidence-based decision making
                        4.4.1 Improve (i)
                        React to nonconformities, determine their causes, take corrective action to prevent recurrence and review its effectiveness. Keep evidence of the nonconformity, the actions taken and their results.
                        10.2 Nonconformity and Corrective Action
                      

            
          

		
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 ISO Navigator™ is our FREE online training tool that shows you  how to apply the principles of PDCA to your operations. We also offer many  helpful templates  that get you on the road to documenting your management system,  please visit the  download page.