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Quality management system guidance

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Checking

	
          
9.0 Monitoring, measuring, analysing and evaluating

          
This is the 'Check' part of the PDCA process. Monitor, measure and analyse process performance. Monitor and measure processes and products against policies, objectives and requirements, and report the results. The methods 
            employed and the timing of such analysis should be based upon priorities established by the 
            organization.          

          
    
            
  • Develop a process to identify, collect and analyse management system performance data and information from both internal and external sources, including how customer satisfaction information is obtained and reviewed, and the effectiveness of actions on risks and on opportunities.
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  • Implement an internal audit programme, defining the objectives, criteria and scope of each audit, to provide objective information on the conformity and effectiveness of the quality management system.
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  • Conduct management review meetings at planned intervals to ensure continuing quality management system suitability, adequacy and effectiveness, including changes in interested party needs and the effectiveness of actions on risks and on opportunities.
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How to apply the latest quality management principles

          
Apply the quality management principles (QMPs) in the context of your business's own particular operations by reviewing and documenting its activities in the context of each quality management principle. The ISO 9000 quality management principles are embodied with in the individual requirements of ISO 9001 and the table below relates these principles to the applicable clauses and requirements:

          

            
                      

                        ISO 9000 Principles
						ISO 9001 Base Clauses
						Action & Compliance Summary
						ISO 9001 Clauses
                      

                      

                        Customer focus and evidence-based decision making
                        4.4.1 Evaluate (h)
                        Determine what to monitor and measure, the methods and the timing. Decide how customer satisfaction information is obtained and reviewed, and analyse results, including the effectiveness of actions on risks and on opportunities.
                        9.1 Monitoring, Measurement, Analysis and Evaluation
                      

                      

                        Evidence-based decision making
                        4.4.1 Evaluate (h)
                        Implement an internal audit programme. Define objectives, criteria and scope for each audit, select objective and impartial auditors, report results to relevant managers and take corrective action without undue delay.
                        9.2 Internal Audit
                      

                      

                        Customer focus and evidence-based decision making
                        4.4.1 Evaluate (h)
                        Conduct management reviews at planned intervals, covering inputs a) to h), including changes in interested party needs and the effectiveness of actions on risks and on opportunities. Record decisions on improvement, changes and resources.
                        9.3 Management Review
                      

            
          

		
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Free PDCA guidance

          
 ISO Navigator™ is our FREE online training tool that shows you  how to apply the principles of PDCA to your operations. We also offer many  helpful templates  that get you on the road to documenting your management system,  please visit the  download page.