Management system guidance

8.4 Control of externally provided products and services

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8.4.3 Information for external providers

This requirement is again comparable to the requirements from ISO 9001:2008 Clause 7.4.2 – Purchasing Information. You should seek and record evidence that your organization has, where appropriate, communicated not just the products or services they wish to receive, but also any processes they want the external provider to undertake on their behalf, as well as any interactions with your organization’s management system. You should also check that the requirement for competency of external personnel is communicated.

ISO 9001:2015 requires that the purchasing documentation contains the correct information before it is issued to a supplier. This verification can be undertaken by the Procurement Manager. Describe the product to be purchased by:

  1. Defining product approval requirements, e.g. certificate of conformity;
  2. Defining intended verification arrangements, e.g. witness testing or certification;
  3. Defining personnel qualifications and quality and environmental requirements;
  4. Maintaining records.

More information on PDCA

Planning

   
4.1 Understanding Context 4.2 Interested Parties 4.3 Determining Scope
4.4 Management System Processes  
5.1 Leadership and Commitment 5.2 Policies 5.3 Roles, Responsibility and Authority
6.1 Address Risk and Opportunity 6.2 System Objectives and Planning 6.3 Planning for Change

Doing

   
7.1 Resources 7.2 Competence 7.3 Awareness
7.4 Communication 7.5 Documented Information
8.1 Operational Planning and Control 8.2 Requirements for Products and Services 8.3 Design & Development
8.4 Externally Provided Products and Services 8.5 Product and Service Provision 8.6 Release of Products and Services
8.7 Non-conforming Outputs 8.8 Emergency Preparedness 8.9 Accident and Incident Investigation

Checking

   
9.1 Monitor, Measure, Analyse and Evaluate 9.2 Internal Audit 9.3 Management Review

Acting

   
10.1 Improvement - General 10.2 Non-Conformity and Corrective Action 10.3 Continual Improvement
 

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