8.0 Operation

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8.4 Control of externally provided products and services

8.4.1 General

This requirement is comparable to the requirement from ISO 9001:2008 Clauses 7.4.1 – Purchasing Process and Clause 7.4.3 - Verification of Purchased Product. You should seek and record evidence that your organization has retained documented information that records not only the criteria by which suppliers were selected, but also the results of the selection activities, and the results from the monitoring of their ongoing performance.

Organizations need to identify which materials and services that they buy can affect the quality of their products. Then they need to establish criteria for selection of suppliers that can provide these materials and services. Standard requires suppliers to be evaluated, based on predefined criteria determined by the organization, before selection. The criteria for will depend upon type of product and its effect on other processes and final product.

Purchased product is any product procured by an organization from another source that is incorporated or used in the production of the final product. Note that products need not be procured from an 'independent source', in some cases sister companies supply each other and are not totally independent. Maintain control of your organization’s purchasing process by:

  1. Determining the extent of control to be applied to suppliers;
  2. Developing criteria for the selection of suppliers;
  3. Evaluating suppliers to ensure they are able meet requirements;
  4. Maintaining records.

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