Management system guidance

7.0 Support

ISO Navigator Pro™ is a free tool that provides practical, expert guidance for businesses wishing to interpret and better implement the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

Our range of templates cover the requirements of ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018, and offer an easy way to implement your next management system.

7.3 Awareness

This requirement is comparable to ISO 9001:2008 Clause 6.2.2 - Competence, training and awareness which was limited to the organization’s own personnel. Observe and record evidence to confirm that the organization has ensured that the all employees who affect the conformity of products, and the management system, are made aware of:

  1. The quality policy;
  2. Relevant quality objectives;
  3. Their contribution to the effectiveness of the QMS;
  4. Benefits of improved performance;
  5. The implications of not conforming to QMS requirements.

Awareness training does not need to follow the format of long classroom sessions. Training techniques can include short training segments supplemented with videos and hands-on demonstrations that address key elements of the QMS.

Other methods to promote and reinforce the quality awareness training sessions include communication via electronic bulletin boards, posters, newsletters and informational meetings. Ensure that awareness is captured on personnel training records, signed briefing sheets, etc.

More information on PDCA

Planning

   
4.1 Understanding Context 4.2 Interested Parties 4.3 Determining Scope
4.4 Management System Processes  
5.1 Leadership and Commitment 5.2 Policies 5.3 Roles, Responsibility and Authority
6.1 Address Risk and Opportunity 6.2 System Objectives and Planning 6.3 Planning for Change

Doing

   
7.1 Resources 7.2 Competence 7.3 Awareness
7.4 Communication 7.5 Documented Information
8.1 Operational Planning and Control 8.2 Requirements for Products and Services 8.3 Design & Development
8.4 Externally Provided Products and Services 8.5 Product and Service Provision 8.6 Release of Products and Services
8.7 Non-conforming Outputs 8.8 Emergency Preparedness 8.9 Accident and Incident Investigation

Checking

   
9.1 Monitor, Measure, Analyse and Evaluate 9.2 Internal Audit 9.3 Management Review

Acting

   
10.1 Improvement - General 10.2 Non-Conformity and Corrective Action 10.3 Continual Improvement
 

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