quality system planning

do day-to-day tasks

check the results

act to improve

ISO 9000:2000 Principles

ISO 9001:2000 Base Clauses

ISO 9001:2000 Requirements
 

Process approach

4.1 a - d Process planning

Leadership & people

5.1 Mgmt commitment

5.3.3 Communication
 

5.3 Quality policy

6.2 Human resources
 

Customer focus

5.2 Customer focus

7.2 Customer processes
 

8.2.1 Customer satisfaction
 

Use ISONavigator with ISO 9001 or ISO 9004.

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ISO 9000:2000 principles and ISO 9001:2000 requirements are indicated in black. Guidance and interpretation is in green