quality system planning

do day-to-day tasks

check the results

act to improve

ISO 9000:2005 Principles

ISO 9001:2008 Base Clauses

ISO 9001:2008 Requirements 

Process approach

4.1 a - d Process planning

4.2 Documentation

7.1 Process planning

6 Resource management

5.1 Mgmt commitment

5.3 Quality policy

5.3.3 Communication 

6.2 Human resources 

7.2 Customer processes 

8.2.1 Customer satisfaction 

Use ISONavigator with ISO 9001 or ISO 9004.

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ISO 9000:2005 principles and ISO 9001:2008 requirements are indicated in black. Guidance and interpretation is in green