Our Quality Objectives

Period Measured: June 2009 - January 2010

Progress Report Updated: January 2010

 

Objective 1:

To be a leading provider of free, online
ISO 9000 training.

 

Measure:

i) Monitor usage logs.

ii) Monitor site position on Google,
Yahoo & MSN search engines.

In all cases check both
.com and .co.uk results.

 

Progress report:

i) On average, site traffic increases by 12.5% per month.

ii) For the second year running we have maintained a top 10 position on every major search engine, and are consistently No. 1 in the UK.

Like to know how we did it ?
Click here for an SEO tutorial.

 

Objective 2:

Present a practical, business-oriented approach to ISO 9001:2008.

 

Measure:

i) Actively seek user feedback.

ii) Monitor usage logs.

 

Progress report:

i) Customer feedback has been extremely useful and extremely favourable.

ii) Traffic from return visitors is up 40%.

Thank you for your support.

 

Objective 3:

Provide the most cost-effective ISO 9001 training and quality manual software products on the internet.

 

Measure:

Benchmark product specification and price against competitors products.

 

Progress report:

On average, similar products cost
twice as much.

Sales are up in the last year.

 

 
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