|
Objective 1:
To be
a leading provider of
free, online
ISO 9000 training. |
Measure:
i)
Monitor usage logs.
ii) Monitor site position on
Google,
Yahoo & MSN search engines.
In
all cases check both
.COM and .CO.UK results. |
Progress report:
i) On average, site
traffic increases by 12.5% per month.
ii)
For the second year running we have maintained a top 10 position on
every major search engine, and are
consistently No. 1 in the UK.
Like to know how we
did it ?
Click
here
for an SEO tutorial. |
|
Objective 2:
Present a practical,
business-oriented approach to ISO 9001:2000. |
Measure:
i) Actively seek user feedback.
ii) Monitor usage logs. |
Progress report:
i)
Customer feedback
has
been extremely useful and extremely favourable.
ii)
Traffic from return visitors is up 40%.
Thank you for your
support. |
|
Objective 3:
Provide
the most cost-effective ISO 9001
training and quality manual software products on the internet. |
Measure:
Benchmark product
specification and price against competitors products. |
Progress report:
On average, similar products cost
twice as much.
Sales are up 400% in the
last year. |
|
Objective 4:
Where consistent with Objective 3, we will continually improve the site and product, based on
feedback and new information. |
Measure:
i) Assess and act on customer
feedback where ever possible.
ii) Monitor quality
management trade magazines
and websites. |
Progress report:
Jan 2005:
Site updated
CD 9000 updated
New product QM 9001 launched
Feb 2005:
This page updated
Domain renewed
March 2005:
Moved to higher capacity server
November 2005:
Moved to new offices
January 2006:
Updated site and reviewed products for compliance with
ISO 9000:2005
Added site search facility
March 2006:
CD 9000 updated - user interface improved, added Gap Analysis checklist
May 2006:
White Papers are now Instant Download rather than E-mail Attachments |