Our Quality Objectives

Period Measured: Oct 2004 - Oct 2005

Progress Report Updated: May 2006

 

Objective 1:

To be a leading provider of free, online
ISO 9000 training.

 

Measure:

i) Monitor usage logs.

ii) Monitor site position on Google,
Yahoo & MSN search engines.

In all cases check both
.COM and .CO.UK results.

 

Progress report:

i) On average, site traffic increases by 12.5% per month.

ii) For the second year running we have maintained a top 10 position on every major search engine, and are consistently No. 1 in the UK.

Like to know how we did it ?
Click here for an SEO tutorial.

 

Objective 2:

Present a practical, business-oriented approach to ISO 9001:2000.

 

Measure:

i) Actively seek user feedback.

ii) Monitor usage logs.

 

Progress report:

i) Customer feedback has been extremely useful and extremely favourable.

ii) Traffic from return visitors is up 40%.

Thank you for your support.

 

Objective 3:

Provide the most cost-effective ISO 9001 training and quality manual software products on the internet.

 

Measure:

Benchmark product specification and price against competitors products.

 

Progress report:

On average, similar products cost
twice as much.

Sales are up 400% in the last year.

 

Objective 4:

Where consistent with Objective 3, we will continually improve the site and product, based on feedback and new information.

 

Measure:

i) Assess and act on customer feedback where ever possible.

ii) Monitor quality management trade magazines and websites.

 

Progress report:

Jan 2005:
Site updated
CD 9000 updated
New product QM 9001 launched

Feb 2005:
This page updated
Domain renewed

March 2005:
Moved to higher capacity server

November 2005:
Moved to new offices

January 2006:
Updated site and reviewed products for compliance with ISO 9000:2005

Added site search facility

March 2006:
CD 9000 updated - user interface improved, added Gap Analysis checklist

May 2006:
White Papers are now Instant Download rather than E-mail Attachments

 
ISONavigator ▪ Elm House ▪ Great Kimble
Buckinghamshire ▪ HP17 8TD ▪ United Kingdom
If you have Any Questions please e-mail us