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ISO 9001 customer related
processes 7.2
The objective of an ISO 9001 QMS is to keep the customer happy.
These requirements apply at all stages of the sales process eg
enquiry & quotation, order receipt, order processing, order amendment.
A each stage, the key questions are, "Do we
really understand what the customer wants ? Are we able to do the job on time
and in full ? Has the customer changed their requirements ?" Such key
questions should be the basic sales objectives in any business.
We publish our
quality objectives as part of
our sales and customer feedback system.
If you trade from a catalogue
or web-site ensure that it is proof-read prior to publication.
Customer related processes also link to
Design, Purchasing and
Process control
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Use
ISONavigator
with ISO 9001 or ISO 9004.
While every effort is made to ensure the
accuracy of the information provided, you are solely responsible for
deciding its relevance and applicability given your unique situation. No
liability is accepted if you choose to act upon this information.
ISO
9000:2000 principles and ISO 9001:2000 requirements are indicated in
black.
Guidance and interpretation is in
green
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