ISO 9001 Training, awareness, competence 6.2
 

6.2.1    General

ISO 9001:2000 requires that personnel performing work affecting product quality must be competent, based on their education, training, skills and previous experience.

Competent = personnel are able to perform their tasks with minimum supervision.

6.2.2    Competence, awareness & training

>   decide the necessary skills and competences

>   provide training

>   evaluate the effectiveness of the training

Staff are trained to improve their performance.  Comparing existing performance to post-training performance is a simple way of assessing training effectiveness – just like the before and after photos in “banish grey hair” commercials.

A common training template is to grade performance in terms of:

"Shown" - the person has received instruction,
"Competent" - the person performs satisfactorily,
"Able" - extremely competent and able to train others.

>   maintain training records

>   training includes: personnel must also be aware of the relevance and importance of their activities

>    and how they contribute to the attainment of quality objectives.

 

Use ISONavigator with ISO 9001 or ISO 9004. While every effort is made to ensure the accuracy of the information provided, you are solely responsible for deciding its relevance and applicability given your unique situation. No liability is accepted if you choose to act upon this information. ISO 9000:2000 principles and ISO 9001:2000 requirements are indicated in black. Guidance and interpretation is in green