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ISO 9001 control of non-conformance 8.3

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Your non-conformance procedure must address how you deal with problems:

> actions to stop the use of reject or suspect items

> how your concession system works

> actions to correct the problem

> how an item is checked following rework

> how you will do a product recall or retro-fit

Use ISONavigator with ISO 9001 or ISO 9004.

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ISO 9000:2005 principles and ISO 9001:2008 requirements are indicated in black. Guidance and interpretation is in green