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ISO 9001 corrective action
8.5.2
Your
corrective action procedure must
explain how you:
> review
non-conformance
and customer complaints
> decide the cause of the problem
> decide an appropriate course of action to
stop the problem recurring
> put the plan into action
> ensure that the action has solved the problem
Corrective action is
re-active ie dealing with the problem AFTER the event.
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ISO 9000:2005 principles and ISO 9001:2008 requirements are indicated in
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