compass imageBeyond ISO 9000

A brief look at other management standards

 

 

 


 right arrow EFQM (aka Business Excellence Model)

This the European Foundation for Quality Management's model for Total Quality Management.  ISO 9001:2000 covers about 25% of BEM's requirements.

This model for a total quality organisation is split into two broad groups that cover nine organisational aspects.

1.       Enablers (Leadership, People Mgmt, Policy & Strategy, Resources, Processes)

2.       Results (People Satisfaction, Customer Satisfaction, Impact on Society, Business Results)

In order to achieve Results, management must provide appropriate resources to Enable that to happen.

These nine aspects broadly align with ISO 9001:2000

 

    EFQM - Enablers

       ISO 9001
1. Leadership 5.0 Management responsibility
2. People Management 6.2 Human resources
3. Policy & strategy 5.3 Policy, 5.5.3 Communication
4. Resources 8.4 Analysis, 8.5 Improvement
5. Processes 7.0 Product realization

    Results

  
6. People Satisfaction 5.5.3 Communication
7. Customer satisfaction 8.2.1 Customer satisfaction
8. Impact on society 5.4 Quality Planning
9. Business results 5.6 Review, 8.4 Analysis, 8.5 Improvement


For more info: http://www.efqm.org/

right arrow Six Sigma

Motorola's version of Total Quality Management meets SPC.

right arrow Investors in People

Goes over much the same ground as ISO 9001 Sections 5 and 6

Address: http://www.investorsinpeople.co.uk/IIP/Web/default.htm

right arrow SA 8000

SA (Social Accountability) 8000 is an ethical management standard.

Address: http://www.sa-intl.org/

The following standards are available from BSI  http://www.bsi-global.com/

right arrow ISO 17799

In the Information Age protecting our data is essential.  This Information Security Management Standard sets out a code of practice to minimise virtual and physical threats.

right arrow TickIT & ISO 90003

TickIT is a UK accreditation scheme for approving Certification Bodies who operate ISO 9001 registration schemes in the IT sector. The aim of TickIT is to ensure that Certification Bodies are competent and consistent in auditing IT companies.

TickIT is NOT about approval of software developers or products.

ISO 90003:2004 (formerly ISO 9000-3) is a guidance document. The purpose of ISO 90003 is to help Quality System developers and auditors understand the requirements of ISO 9001 in the software world.

ISO 90003:2004 is designed to help organizations apply ISO 9001:2000 to the purchase, supply, development, operation and maintenance of computer software and related support services. It does not add to, or amend the requirements of ISO 9001:2000. 

right arrow ISO 14001

Environmental management standard. Take ISO 9001, cross out the work "quality" , substitute the word "environment".

right arrow OHSAS 18001/BS 8800

Health & safety standards. Take ISO 9001, cross out the work "quality" , substitute the words "health & safety".

right arrow ISO 17025

ISO 9001 for laboratories.