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ISO 9001 continual improvement
8.5.1
This draws together various aspects of the QMS
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quality policy
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quality objectives
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audit results
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data analysis
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corrective action
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preventive action
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management review
ISO 9001 requires continual improvement of the
effectiveness of the QMS.
Continual improvement is driven by the objectives set by top management.
As a minimum, quality objectives should address:
i) the improvement of internal
efficiency
ii) individual customer requirements
iii) the level of performance that your
market sector expects.
There is no requirement that the organization should set objectives for
improvement of all its processes at any one time. It would be unrealistic
to expect an organization to make progress in all potential improvements
simultaneously.
Each improvement will require the
commitment of resources, which should be prioritized by top management,
especially if investment is required.
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ISO 9000:2005 principles and ISO 9001:2008 requirements are indicated in
black.
Guidance and interpretation is in
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