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ISO 9001 customer satisfaction
8.2.1
ISO 9001:2008 requires that
customer
satisfaction is monitored but does
not specify methods.
Consider using measures like these -
> do we deliver on time
?
> do we deliver in full
?
>
what feedback do we get from sales reps and service engineers ?
>
are the key accounts growing ?
>
customer audits or monitoring ? if favourable, use them as evidence
> BUT direct feedback from
the customer is always best
If things are on the slide the offenders should become
Quality objectives 5.4.1
See our objectives and give
us your customer satisfaction
feedback
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Use
ISONavigator
with ISO 9001 or ISO 9004.
While every effort is made to ensure the
accuracy of the information provided, you are solely responsible for
deciding its relevance and applicability given your unique situation. No
liability is accepted if you choose to act upon this information.
ISO 9000:2005 principles and ISO 9001:2008 requirements are indicated in
black.
Guidance and interpretation is in
green
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