ISO 9001 Process planning 4.1 a- d

 

The process model approach is central to ISO 9001 2000.

It requires the organisation to

> identify the processes,

> decide the order in which they are carried out,

> ensure that appropriate resources are provided and

> establish appropriate methods needed to operate and control them.

Most firms include a process map (flow-chart) to show the sequence and interaction of work (4.1b). Think of the Process Model as simply meaning the life cycle of a job, from conception to completion.

To do this, walk a job through from start to finish and draw a process map of the core processes.

It may look like this:

Enquiry & Quotation –> Order Receipt -> Design -> Sample approval -> Specification -> Purchasing -> Goods Receipt -> Goods-In Stores -> Manufacture -> Test -> Goods-out Stores -> Despatch

Around these core processes, there will be various support processes eg training, maintenance, calibration, internal audit, etc.

These support processes enable the core processes to function.

Process model FAQ's

Q Is a production process different from a business process?

A No. Production processes (or as ISO 9001:2000 calls it, "product realization processes") are just a subset of your normal business processes.

Think of "production" as "creation". If your organization designs training courses or provides cleaning services, your production processes are how you develop a course or how you plan and deliver your service - all just part of "running the business".

Q What is the best way to define a business process?

A There is more to a process than just the tasks and decisions which define the flow of information or material. You also need to define the materials, hardware and skills required and the environmental influences (eg light, hygiene, humidity) which could affect the operation of the process.

Q What is the "correct" level of detail to use when defining a business process?

A As little as you need in order to demonstrate consistency and control. Be clear about why are you doing it and who will use the resultant definitions. But do it for yourself and your staff - a QMS is not solely for your external auditor.

Two pages of a flowchart should be sufficient for a process. Assume your people are competent - or train them if they're not.