4.2 Understanding the Needs and Expectations of Interested Parties

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Understanding the needs and Expectations of Interested Parties

Understanding the Needs and Expectations of Interested Parties’ is a new requirement. You should allow additional time to prepare for each audit in order to establish a suitable understanding of the relevant interests of relevant interested parties that could have an impact upon your management system. If this differs from current the perception, you should be prepared to challenge this.

Look for evidence that the organisation has undergone a process to initially identify these groups, and then to identify any of their requirements that are relevant to your organisation’s management system. You should also determine whether these groups’ requirements are reviewed and updated as changes in their requirements occur, or when changes to your organization’s management system are planned.

*Under construction*